RETURNS or EXCHANGES:
For all exchanges or any errors with your product; please reach out to us at: bruce@blueskylasercuts.com.
We will accept returns within 30 days of purchase. Item must be shipped back to us or post-marked within 30 days of receipt. (buyer pays the cost of the return shipping)You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
*note: if products arrive damaged or mis-cut; we will replace them at no extra cost (please send a photo and descriptio)
To return your product, you should mail your product to:
Bluesky Laser Cuts, 624 S 350 E, Santaquin, UT United States. The returned item must be unused and in the same condition that you received it. Please send it back in the original packaging or another sturdy box. Place stencils face down and roll loosely; and put into a sturdy box. Do not fold the stencils.
Once your return is received and inspected, we will apply a refund if applicable or send out a new item for exchange (as agreed upon). Any refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. (*refunds may take a few days to appear on a credit card statement)
TRACKING SAYS "DELIVERED" but I did not receive my package:
If the USPS tracking says "delivered" but you did not receive your shipment; please take the following steps:
1. Check the shipping address on your invoice to make sure it was sent to the correct address.
2. Check with other neighbors to see if they received the package by mistake. (this happens a lot)
3. Check with household members to see if they received the package and put it somewhere in the house.
4. Ask at your local post office to see if they can verify where it was delivered. (provide them the tracking #).
If you have followed the above steps and are unable to locate the package; it would then be treated as stolen mail.
Please email us to let us know of a lost or stolen package and we are happy to help find a solution.